Contact Us
Whether you've spotted an outdated offer, want to flag a state-eligibility change, or just have a question about how sweepstakes casinos work, this is the place to reach us. Sweepstakes Casinos is run by a small editorial team that researches and compares sweepstakes and social casinos across the US, and reader feedback is one of the main ways we keep our coverage accurate.
What we can help with
We read every message that comes in, but we're best placed to help with a specific set of topics. Here's what's genuinely in scope for us:
- Corrections — an operator's welcome offer, eligible states, or redemption terms have changed and our page hasn't caught up yet.
- Editorial questions — how we rate and rank the sites on our list, or why one platform sits above another.
- General questions about the sweepstakes model — how Gold Coins and Sweepstakes Coins differ, or how prize redemption typically works.
- Site feedback — broken links, unclear content, or anything that made a page harder to use than it should be.
What we can't help with
Because Sweepstakes Casinos is an independent comparison site and not a casino operator, there are things we're simply not able to resolve directly. If your question falls into one of these, you'll get a faster answer by going straight to the source:
- Account issues — login problems, verification (KYC) delays, or a locked account need to go through the operator's own support team, since we don't have access to any player's account.
- Redemption or payout status — questions about a specific Sweepstakes Coin redemption, minimum thresholds, or processing times are handled by the platform you played on, not by us.
- Refunds, purchases or billing — any coin package purchase, chargeback, or payment dispute needs to be raised with the operator directly, since Sweepstakes Casinos never processes payments or holds funds.
- Legal advice — we can point you toward general information about state-by-state availability, but we can't tell you whether a particular site is legal for you to use in your state. Check the operator's terms and your local law, or see our Responsible Gambling page for general guidance.
Before you write in
A few things worth checking first, since they answer most of the questions we receive:
- Sweepstakes casinos aren't real-money gambling in the traditional sense. They run on a dual-currency model — Gold Coins for casual play and Sweepstakes Coins that can potentially be redeemed for prizes, subject to each operator's terms.
- Participation is generally free. Reputable platforms offer a no-purchase-necessary method of entry (often called an alternative method of entry, or AMOE), so buying coin packages is never required to take part or to redeem.
- Availability varies by state. Some states restrict or prohibit sweepstakes casinos, and operators decide for themselves which states they serve. Laws in this area change, so always check an operator's current eligibility list rather than relying on what a review says on a given day.
- Redemptions usually involve identity verification, minimum thresholds, and processing time. That's standard across the industry, not a sign of a problem with a specific site.
For more on how the ranking process works and what independence means for us commercially, our About Us page covers that in detail, and our Terms and Conditions set out the ground rules for using this site.
How we handle your message
We aim to read and respond to messages in the order they arrive. We're not a live support desk, so if you need an urgent answer about your own account, balance, or a pending redemption, contacting the operator's support team directly will almost always be faster than waiting on us. If you're reporting a factual error on one of our pages — a changed bonus amount, a state that's no longer eligible, a rating that needs a second look — please include the page and the detail you think is wrong so we can verify it quickly.
A note on what we don't do
Sweepstakes Casinos doesn't operate any casino, hold player funds, or process withdrawals. We also don't guarantee outcomes on any platform we cover — casino-style games involve chance, and no amount of research on our part changes that. Our role is to compare publicly available information about welcome offers, coin structures, game libraries, and state eligibility so you can make your own informed decision about where, or whether, to play.